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  • Vintage Clothing (Pre Loved)

    Vintage Clothing (Pre Loved)

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    Vintage Clothing (Pre Loved)

    Vendor:
    Unboxing Heaven
    Regular price From £49.99 GBP
    Regular price Sale price From £49.99 GBP
    Unit price /  per 
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  • Ladies Designer Dress (Pre Loved)

    Ladies Designer Dress (Pre Loved)

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    Ladies Designer Dress (Pre Loved)

    Vendor:
    Unboxing Heaven
    Regular price From £59.99 GBP
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We’re Featured in The Sun! 📰

Our Mystery Boxes were highlighted in The Sun for being fun, surprising, and packed with value — including toys from Disney, Barbie, and Pokémon.

Read the Article →
Unboxing Heaven

Unboxing Heaven

Mystery Boxes by Mail – Returned Mail Specialists

Experience the thrill of surprise with mystery boxes sourced from undelivered parcels and customer returns.

Address

Kingspark Business Centre, New Malden, KT3 3ST

Email

info@unboxingheaven.com

Registration number

14293649

VAT number

434688857

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About Us

Welcome to Unboxing Heaven, where logistics meets sustainability with a sense of excitement.

We specialise in giving abandoned, returned, and surplus items a second life by offering them in the form of carefully prepared mystery boxes. Instead of allowing usable goods to go to waste, we work with reputable partners to recover, sort, and repack items responsibly, helping reduce landfill while creating a fun and surprising experience for our customers.

Our mystery boxes include a mix of returned parcels, undelivered items, surplus stock, and pre-owned clothing, depending on the product you choose. Each product page clearly explains what to expect, how items are handled, and where the box is fulfilled from.

We believe mystery shopping should be transparent, fair, and responsible. That’s why our processes focus on safety, compliance, and clarity, while still keeping the excitement of the unknown.

Join us as we work towards a more circular way of shopping, one mystery box at a time.

Refund and Return Policy

We want you to feel confident when ordering from Unboxing Heaven. Because our products are sold as mystery boxes and clothing bundles, returns are handled slightly differently from standard retail items.

Mystery Boxes and Clothing Bundles:

Once a mystery box or clothing bundle has been opened or handled, its original nature and resale value may be affected. For this reason:
• Unopened boxes -
You may cancel and return an unopened box in line with applicable consumer regulations.
• Opened boxes -
Any return or refund request for an opened box is assessed case by case, in line with consumer law, including consideration of diminished value. This means a full refund may not always be possible once the box has been opened.

We do not accept selective returns of individual items from a box.

Delivery Issues;

If your order:
• does not arrive.
• arrives damaged due to transit.
• there is a confirmed delivery issue.

please contact us and we will investigate promptly. Where appropriate, we will arrange a replacement or refund.

All orders are sent with tracking to minimise delivery issues.

Country-Specific Return Guidance

Some products on our website are fulfilled and sold by different entities depending on the customer’s location.
• UK-available products
Returns and refunds are handled in line with UK consumer protection law.
• EU-only products
These are geo-blocked for UK customers and are sold and fulfilled by our EU entity. Returns and consumer rights for these products are handled in accordance with the consumer protection laws of the country of sale.

Each product page clearly states availability and fulfilment details.

Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer law.
If you’re unsure which policy applies to your order, please refer to the product description or contact us and we’ll be happy to help.

Join Our Mystery Community Today!

"Discover exclusive content, promotions, and sneak peeks into our latest mystery boxes by connecting with us on social media. Become a part of our growing community of thrill-seekers and mystery enthusiasts. Don't miss out on all the excitement – follow us now!"

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