FAQ,s

It's perfectly legal! We ensure that all our operations comply with relevant laws and regulations. You can shop with confidence knowing that your purchases are completely above board

At our logistics firm, we efficiently manage undelivered parcels by offering a convenient collection service. Whether it's due to incorrect addresses or missed deliveries, our dedicated team ensures seamless retrieval of packages, providing peace of mind to both senders and recipients

At our logistics firm, we prioritize the confidentiality and integrity of every parcel we handle. Rest assured we take every measure to maintain the security and confidentiality of your shipments.

Our unclaimed packages contain a wide variety of items, from Electronics (wireless headphones, computer accessories, phones, gadgets, LED lights, and signs, etc.), books, records, toys and games, clothing items and accessories, jewellery, shoes, beauty products, personalized items, fad gift items, tools, home décor,. If it's sold online, it might end up in our collection. Rest assured, we handle each package with confidentiality and care, ensuring your privacy is maintained throughout.

Yes, we do collaborations! Feel free to reach out to us on TikTok and Instagram, or you can also send us an email at unboxingheaven347@gmail.com. We're excited to explore potential partnerships with you!

We ship across Europe and the UK! Wherever you are, we've got you covered with our reliable shipping services.

Due to the nature of our business, we do not operate return or refund policy until or unless you have not received your parcel for any reason

Because we sell unopened parcels, we're unable to guarantee the specific value of the products inside. Each box is a mystery, and while we strive to provide a diverse and exciting selection, the value can vary. Rest assured, we're committed to delivering an enjoyable experience with every purchase

We customize our shipping for each country to make sure your delivery is smooth. We offer premium shipping services authorized in each country, so your order will arrive within 2 to 3 days. No matter where you are, we're committed to getting your order to you quickly and in top condition.

If your parcel happens to get lost in the mail, rest assured, we take full responsibility. We're committed to ensuring your satisfaction, and if such an event occurs, we'll refund your full amount promptly. Delivering your parcel to your door is our responsibility, and we stand by it.

Customer returns are items that were originally purchased and delivered to customers but were later sent back due to various reasons such as the customer not liking the product, a change of mind, or dissatisfaction with the item. These returns are consolidated at our warehouse and packaged for resale in our Mystery Boxes.

The items in the Mystery Box come directly as customer returns. We do not open or inspect these boxes, so the items may be defective, damaged, or missing accessories. Please keep in mind that the condition of each item is unknown, and no guarantees can be made regarding their functionality or completeness.